Frequently Asked Questions
Everything you need to know about bringing luxury hotel comfort to your home.
What makes Sobel at Home products different from retail linens?
Our products are engineered to meet the rigorous standards of the world's finest luxury hotels, meaning they offer superior durability, comfort, and longevity compared to standard retail grade linens.
How should I care for my luxury linens to ensure they last?
We recommend washing your linens in warm water with a mild liquid detergent and tumble drying on medium heat. Avoid using bleach or fabric softeners, as these can break down the high-quality fibers over time.
What is your shipping policy for domestic orders?
We offer standard shipping across the continental United States. Orders are typically processed within 2-3 business days, and delivery times vary based on your location.
Can I return or exchange an item if I am not satisfied?
Yes, we accept returns on unused and unwashed items within 30 days of purchase. Please contact our customer service team to initiate a return authorization and receive instructions.
Do you offer international shipping?
Currently, Sobel at Home Direct ships primarily within the United States. For international inquiries, please contact our support team to see if specialized shipping arrangements can be made for your region.
How do I know which pillow density is right for me?
We offer a variety of densities from soft to firm. Generally, side sleepers prefer a firmer pillow for neck support, while stomach and back sleepers often prefer a softer, lower-profile pillow.